K MENA Enhancing Leadership Impact with Communication Skills in Saudi Banking
Effective, confident, and engaging presentations are critical for professionals who aim to influence decisions, align teams, and build trust with stakeholders. While high-quality content is important, research shows that delivery often has a greater impact on how messages are received. Storytelling, in particular, has been proven to enhance memory retention and engagement, as it activates brain regions associated with both emotion and recall.
Our client, a leading digital bank in the Middle East and one of the region’s most prominent fintech success stories, identified the need to strengthen the presentation and communication skills of its mid-level managers and team leaders. Regular presentations to internal and external stakeholders required employees to communicate information clearly, persuasively, and confidently, often in multilingual settings, highlighting the importance of strong, adaptable communication skills.
Challenge
While employees brought strong technical expertise and deep subject knowledge, the bank recognized an opportunity to further strengthen how ideas were communicated. Presentations often involved complex or detailed information, and ensuring this content was delivered in a clear, engaging, and accessible way was key to maximizing impact. By enhancing consistency and presentation quality, the bank aimed to support faster decision-making, strengthen client interactions, and build greater confidence across teams.
Solution
To address these needs, the bank partnered with Kaplan to deliver the “Mastering the Art of Presentation” program through a two-day, in-person workshop for 21 team leaders and managers. The program was specifically designed to refine participants’ speaking techniques, focusing on tone, pace, and body language to ensure presentations were delivered with clarity and confidence, regardless of the subject matter.
The workshop emphasized how to structure presentation content effectively, guiding participants to organize their ideas logically so that messages were easy for diverse audiences to follow and understand. A major component centered on mastering engagement strategies: participants practiced using interactive elements, such as questioning and audience involvement, to maintain interest and participation. Storytelling and visual aids were incorporated deeply into exercises, teaching attendees to build their presentations around memorable narratives and compelling visuals.
Throughout the training, real-world scenarios, role-plays, and video-recorded practice sessions allowed participants to receive personalized feedback, focusing on building both skill and confidence. Participants also learned how to design presentations that leave a lasting impact, using evidence-based engagement strategies and clear, concise communication to ensure their messages resonated long after the presentation ended. These comprehensive methods directly addressed the organization’s goals for more engaging, persuasive, and influential presentations, regardless of content difficulty or audience background.
Impact
Feedback from participants confirmed that the program successfully achieved its goal of equipping them to deliver stronger, more confident presentations. Attendees highlighted improvements in clarity, structure, and audience engagement, noting that they now felt better prepared to simplify complex information and present it in an impactful way.
Participants expressed a high level of satisfaction with the overall training experience, reflected in a strong satisfaction score of 98%. The trainer’s expertise and engagement were recognized as exceptional, earning a rating of 97%, while the effectiveness of the support materials—including exercises, examples, and case studies—achieved an impressive score of 98%.
Notably, the likelihood of recommending this training to colleagues was high, with a recommendation rate of 92.90%.
These results underscore how targeted upskilling, focused on real-world communication and engagement strategies, can drive confidence, clarity, and consistency—leading directly to better team performance, stronger client interactions, and accelerated decision-making within the organization.
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