K MENA Optimizing Workforce Performance in Banking with Data Science
Executive Summary
This case study highlights Kaplan’s collaboration with a leading bank in Saudi Arabia to design and deliver an Enterprise Data Management program to new hires. This program aimed to equip bankers with vital competencies in data analysis, dashboard creation, and data storytelling while leveraging tools like Excel and Power BI to support data-driven decision-making. Additionally, it incorporated key soft skills, such as time management and communication to support their professional success.
Background
As Saudi Arabia advances toward Vision 2030, the bank remains committed to strengthening the skillsets of its new hires. To support this goal, it partnered with Kaplan to deliver a comprehensive Enterprise Data Management training program. This initiative equipped employees with essential skills and knowledge to integrate data-driven decision-making into their daily work.
Challenge
Following Kaplan’s assessment and gap analysis, a deficiency in data literacy was identified among the new workforce. To address this, the bank aimed to implement a targeted training program to equip new hires with essential data literacy skills, ensure data integrity, and cultivate a culture of informed decision-making and innovation. This initiative was designed to empower employees with the skills needed to drive strategic insights and maintain the bank’s competitive edge.
Solution
Kaplan designed a comprehensive Enterprise Data Management program, incorporating an Action Learning Project (ALP) to reinforce practical learning. This program covered essential topics for managing data effectively in a business environment while equipping bankers with key skills to enhance productivity and efficiency.
The training focused on data analysis, dashboard creation, and data storytelling, leveraging tools like Excel and Power BI to drive data-driven decision-making. It also included ETL engineering, data quality and governance, and database management, ensuring data integrity and reliability. Additionally, participants developed business acumen, strategic thinking, and negotiation skills to make informed commercial decisions and drive organizational success.
Action Learning Project (ALP)
Participants were grouped into project teams, each supported by an internal project sponsor and a Kaplan mentor. The ALP emphasized practical, implementable solutions rather than theoretical concepts with self-managed meetings for maintaining focus and rigor.
Key activities included:
- Finalizing the project scope
- Gathering and analyzing data
- Developing frameworks and methodologies
- Formulating action plans
- Delivering a final presentation.
Impact
The program achieved outstanding results, reflected in a 100% attendance rate, demonstrating strong commitment and engagement from all participants. It received an overall satisfaction rating of 94%, indicating that it effectively met participants’ learning objectives and expectations.
Key success metrics include:
- 91% satisfaction with trainers for their expertise, delivery, and ability to create an engaging learning environment.
- 87% satisfaction with training materials, highlighting their relevance, structure, and support for the learning experience.
These results underscore the program’s effectiveness in delivering a high-quality educational experience, fostering participant engagement, and enhancing workforce capabilities through data-driven skills.
Empower your workforce with the skills needed to thrive in a data-driven world. Partner with Kaplan to design tailored training programs that enhance data literacy, decision-making, and business acumen within your organization.
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