Refund Policy

Refund / Deferral Policy

If for any reason the batch is cancelled, a full refund or deferral will be provided.
If a student has deferred once they will not be able to defer or withdraw from the course in future.

Study Material handed over on registration will not be taken back on a request for refund or deferral by the student.

Students who have registered for revision classes are eligible to only defer once to the next subsequent term and are not eligible for cancellation or refund. For a deferral, they must notify a program adviser by email before the start date of the course.

Refunds will be done only through the Original Mode of Payment. The Refund Process will be completed in 30 working days, this excludes Public Holidays.

If for any reason the cardholder has changed his debit/credit card, he or she is solely responsible to notify us. In such a circumstance a bank transfer will be done with a 3% processing fee.

Kaplan Middle East & North Africa will not be responsible for any delays caused by its intermediary partners during the process of refund.

All associated shipment costs, including duties, customs, and/or brokerage fees, are non-refundable and are the responsibility of the customer.
Please find the KaplanMENA policy here : KaplanMENA_Refund and Deferral Policy.pdf

For CFA

A student can defer only once after registration for a valid reason. The deferral will be applicable only to the next subsequent term. The student must inform about his interest to defer in an email and latest by the 4th scheduled class. No refunds or deferrals will be considered on oral communication and post the 4th scheduled class of that course. If a student opts to withdraw, they will receive a program fee refund after deducting the cost of classes (if held already) calculated at AED 300 per class and the cost for Schweser Study Material at AED 2,670 for level 1; AED 2,855 for level 2; and AED 3,040 for level 3.

For CMA

The student can withdraw or defer from the program and receive a program fee refund by the 3rd scheduled class from the date of registration. The student must inform about his interest to defer or refund in an email. The refund will be after deducting the cost of classes (if held already) calculated at AED 300 per class.

There will be no refunds or deferrals after the 3rd scheduled class from the date of registration.

A flat amount of AED 2018 per part is not refundable for Gleim and in-class material handed out at the time of registration.

If a candidate registers for both parts at the same time, he must attend classes within one year and notify Kaplan Middle East & North Africa 2 weeks prior to the course start date for refunds or deferrals

For ACCA

The student can withdraw or defer from the program and receive a program fee refund by the 3rd scheduled class from the date of registration. The student must inform about his interest to defer in an email. The refund will be after deducting the cost of classes (if held already) calculated at AED 300 per class.

There will be no refunds or deferrals after the 3rd scheduled class from the date of registration.

A flat amount of AED 300 per part is not refundable for KAPLAN Study material and in-class material handed out at the time of registration.

Students taking bundle discounts can refund the upcoming papers after deduction of the availed paper’s original price.

All exemptions and exam fees must be clarified by the student directly from the ACCA Body by reaching out to them on students@accaglobal.com. Kaplan Middle East & North Africa does not play a part in discussing exemptions and fees relating to the same.

All General terms and conditions applicable to the self-study program mentioned in the agreement are applicable.

For FRM

The student can withdraw or defer from the program and receive a program fee refund by the 3rd scheduled class from the date of registration. The student must inform about his interest to defer in an email. The refund will be after deducting the cost of classes (if held already) calculated at AED 300 per class.

There will be no refunds or deferrals after the 3rd scheduled class from the date of registration.

A flat amount of AED 1750 per part is not refundable for Schweser Study material and in-class material handed out at the time of registration.

For CIPD

The student can withdraw from the program before start of the classes. Deferral is possible before start of the classes for each module to the next batch. Only one deferral is possible for each module.

For Kaplan Diploma courses

The student can withdraw or defer from the program only before the start of classes. Deferral is possible to any upcoming batch within a 12-month period from the batch. Refund is not applicable if study material has already been collected. Students taking bundle discounts can refund the upcoming/not-taken courses after deduction of the availed course/s at original price.

For Mentoring Programs

For OBU, the student can defer from the program only by the 2nd class. Deferral is possible only to the next window. Withdrawal is possible only before the start of the mentoring sessions.

For MSc mentoring, the student can withdraw or defer from the program only before the start of the mentoring sessions. Deferral can be done only to the next window.

For ACE Program

Cooling period of 14 days is applicable where candidate can request a refund. No refunds will be processed after 14 days from payment.